Frequently Asked Questions

We have 30+ strategically-placed warehouses across the country and can deliver to any location in Canada. Our head office is located in Edmonton, Alberta.

Based on your shipping location, we'll ship from the closest warehouse that inventories your product. We have 30+ strategically placed warehouses across the country and can deliver anywhere in Canada. Once you’ve entered your postal code, we'll automatically calculate the closest location.

Yes. On each individual product page, below the “Add to Cart” button, you’ll find a listing of available pickup locations. Once the order has been placed, we’ll send you an email with your collection details. Note that most pickup locations close by 4pm.

We’re proud to be a Canadian company, and all of our prices are listed in CAD.

We asked our customers what was most important to them and created a program that’s specifically designed to cater to them. Benefits include free ground shipping, price discounts, monthly promotions and more. Visit the Loyalty Rewards Program page for full details.

As you reach the minimum spend per level, your account will be automatically upgraded. Once you move up a level, you’ll receive the benefits of that level for a full year. If you maintain that spend level over the year, you’ll remain at the same level. You can also be moved up or down depending upon your spending over the past year. We’ll send you quarterly updates so you always know your current level.

Sign into your account to view your Loyalty Rewards Program details or give our team a call if you have any questions.

Signing up is free and easy. To sign up for the Loyalty Rewards Program, click here.

After you place your order, we’ll send a tracking link to the email address associated with your account. Through this link, you can view a number of details including your package’s estimated arrival date. Alternatively, log into your account and select the item that you want to track. The relevant tracking information will be displayed in your account.

If you’ve selected local pick up, we’ll provide pick up details via email. Give our team a call if you have any questions.

After you place your order, we’ll send a tracking link to the email address associated with your account. Through this link, you can view a number of details including your package’s estimated arrival date. Alternatively, log into your account and select the item that you want to track. The relevant tracking information will be displayed in your account.
Give our team a call if you have any questions.

Shipping costs for each product are listed on the individual product pages below the “Add to Cart” button.

We’ve partnered with some of the most reliable shipping companies in the industry to ensure that your products arrive as safely and as quickly as possible. Our shipping options include:

• Air freight: available almost anywhere in Canada
• Ground shipping: available almost anywhere in Canada
• Local pick up: available depending on the product and location. View the product page for confirmation or give our team a call!
• Ship collect: available to Canada and the USA

eMotors Direct does NOT ship to P.O. Boxes or APO/FPO addresses.

Give us a call and we'll start processing your return request.

Contact our team on 1-800-890-7593 and we'll help you to find the right replacement for the job.

If you’re dissatisfied with your purchase for any reason, we'll be happy to process your return within 30 days of the purchase date. Subject to terms and conditions. Please visit the returns & refund policy for full directions.

Manufacturers charge a % fee to return their product into their inventory.

The cost for return shipping depends on the weight, size, and location of the product being returned.

The following items are non-refundable: Parts and accessories, customized items, special orders, labour charges, damaged products, products that have been installed and/or used, special request items, items shipped outside of Canada, and freight. View the returns and exchange policy for a complete list of exclusions and conditions.

Visit the returns & refund policy page to generate an RMA and initiate the return process.

We’re proud to offer a 365-day warranty as standard. If you run into any problems with your product, please don’t hesitate to give us a call. Visit the warranty page for full details.

Give us a call and we'll immediately start processing your warranty request.

We offer a range of discounts:

• Monthly promotions are distributed through our newsletter.
• Through our Loyalty Rewards Program, we offer discounts based on your purchase level.
  Visit the Loyalty Rewards Program page for more details.

Yes, add your PO number during the checkout process.

We offer net 30 terms to accounts with annual purchases of over $20,000 (pending a credit check). Some exceptions apply. Please contact our team for further details.

We offer credit, debit, PayPal, e-Transfer, and direct deposit. We do offer net 30 terms to accounts purchasing over $20,000 annually, pending a credit check. Some exceptions will apply. Please contact our team with inquiries.

Sure! Please supply us with your PST certificate via email: customerservice@emotorsdirect.ca.

We inventory over 20,000 products and have over 30,000 legacy SKUs. We carry a wide range of products including motors, gear reducers, motor controls, bearings, grounding rings, capacitors, reactors, bases, flanges, motor accessories and more. Use our main navigation to search for your product or call our team for more information.

We’re proud to carry a wide variety of motors and motor-related products. Our brands include Baldor, AEGIS, Browning, CEG, FAG, Grove Gear, Hannay Reels, KB Electronics, Lafert, Leeson, Max Motion, Morse, Motovario, MTE, Nidec, Overly Hautz, Packard, TECO, WEG and World Wide. You can find more information on our brands page.

Because we carry such a wide range of motors, we often have multiple motors across several brands that could fit your specifications. On each product page, you’ll find a list of cross-referenced products that have identical specifications. This allows you to easily price shop or to find a motor that will ship faster.

You can use the search bar at the top of the screen to start entering product specifications. Alternatively, give our team a call and we'll find the right product match for you. Once you’ve found a motor that meets your specifications, you can view “cross-referenced matches” on its product page.

Manufacturers constantly leverage new technology and retire older models. Because some motors can last 30+ years, we’ve developed a cross-reference search tool to make selecting your next motor as easy as possible. Legacy SKUs cover retired products and those we no longer carry, which is why we always recommend a range of comparable motors that match the same specifications.