From their home office in Fort Smith, Arkansas, they support the sales offices/warehouses that stock Baldor products worldwide, selling to distributors and original equipment manufacturers in more than 70 countries. Baldor products are available from 50 sales offices/warehouses in North America and 26 offices serving international markets. These products are produced at 26 plants in the US, Canada, England, Mexico and China.
Baldor's Value Formula was created more than 25 years ago to simply illustrate the equal importance of four factors that shape our customers' perception of value. Quality and Service are factors we strive to increase in order to improve perceived Value. Cost and Time are factors we strive to reduce, also improving perceived value.
At Baldor, we use many internal measurements for "quality." However, here we are referring to quality as perceived by our customers. That's why we spend thousands of hours every year talking to our customers, in person, to see how we measure up. There is no perfect score, of course, but based on their feedback, we believe we're headed in the right direction.
Baldor utilizes infrared technology to ensure the highest level of quality in all our products. Thermal imaging helps to analyze the effects of temperature and wear on our products.
We believe that "service" goes beyond simply responding to customer requests, by exceeding expectations and offering answers and solutions before they're needed. This includes availability of timely and accurate information. But Service also involves trust. Customers must believe in Baldor products. It gets down to reputation, something every Baldor employee values highly and takes very seriously.
We understand that the true "cost" of a product goes far beyond its purchase price. An energy-efficient motor saves money in the user's electricity costs, providing long-term savings that pay back the initial investment many times over. Baldor has been designing, manufacturing and marketing energy-efficient motors since 1920.
Baldor's Super-E motors are some of the most efficient-running motors in the industry. Every Super-E is balanced to half of the NEMA allowable vibration levels.
Time is a variable that plays an increasingly vital role in our customers' businesses. Quality, service and cost mean little if our customers can't get our products or information when they need them. Our unique FLEX FLOW™ manufacturing process allows us to produce a wide variety of stock and custom motors and mechanical power transmission products with short lead times. On-line stock availability, order status and shipping information keep Baldor customers informed up to the minute through VIP and PT Place, our online and mobile customer tools.
Baldor products are available 24 hours a day, every day of the year, from dozens of local warehouses and sales teams throughout North America.